Going-out guide
Nightclub ticket refunds on Fourvenues: how to ask for one
In short
- Fourvenues sells the tickets, but it doesn’t organise the events: the refund depends on the nightclub or the promoter.
- If the event is cancelled, you’re entitled to a refund, booking fees included.
- If the event changes (date, venue, line-up), you have 14 days to ask for a refund. If you say nothing, you’re taken to accept the change.
- If you simply can’t go, you only get a refund if the promoter turned on “Cancellation insurance”.
- Ask through Fourvenues’ refund form and, at the same time, the venue or the promoter. If nobody answers, write to support@fourvenues.com.
- There’s no general policy for VIP tables: check with the nightclub.
Who refunds a Fourvenues ticket?
Short answer: the nightclub or the event’s promoter decides on the refund, not Fourvenues. You ask at refund.fourvenues.com and, at the same time, the organiser.
Fourvenues is the platform many nightclubs use to sell their tickets, but it doesn’t organise the events. So it doesn’t refund on its own: the refund depends on the venue or the promoter running the party, and Fourvenues can’t refund without their authorisation.
If you bought your ticket on this website, it’s a Fourvenues ticket too: you pay on their page and the refund process is the same.
When do you get your money back for a ticket?
| What happened | Do you get your money back? |
|---|---|
| The event is cancelled | Yes. You ask the promoter, who must also refund the booking fees. |
| The event changes | Yes, if you ask within 14 days of the notice. If you don’t, you’re taken to accept the change. |
| You can’t go | Only if the promoter turned on “Cancellation insurance” for that ticket. |
If you can’t go, there’s no 14-day right of withdrawal as with other online purchases: Spanish law excludes leisure services with a specific date (article 103.l of the General Law for the Protection of Consumers and Users).
How to request a Fourvenues refund, step by step
- Fill in the refund form at refund.fourvenues.com. It’s the channel Fourvenues’ support points to for refund requests.
- Also contact the nightclub or the promoter running the event. Fourvenues can’t refund without their authorisation. If the promoter has already agreed, attach a screenshot of that conversation to the form.
- If nobody answers, write to support@fourvenues.com with the email you bought with and the event’s name.
Keep the purchase confirmation email to hand: it’s what identifies your ticket.
Can you get a refund on a VIP table or its deposit?
Fourvenues doesn’t publish a specific refund policy for VIP tables. It usually depends on each venue’s conditions, especially for the deposit you pay when booking. Before you pay, and if you need to cancel, check directly with the nightclub.
How to complain if Fourvenues won’t refund you
If you were entitled to one (cancelled or changed event) and don’t get your money back, you can complain. The Spanish consumers’ association OCU has a public list of complaints against Fourvenues (in Spanish), and some show as resolved.
You can also ask the venue for its official complaint form (hoja de reclamaciones) or go to the consumer office of the region or the town hall.
Sources
- Refund policy, Fourvenues (in Spanish)
- Public complaints, OCU (in Spanish)
Frequently asked questions
The questions people ask most
Does Fourvenues refund tickets?
Not on its own. Fourvenues doesn’t organise the events: the refund depends on the nightclub or the promoter, and Fourvenues can only refund with their authorisation.
Do I get my money back if the party is cancelled?
Yes. If the event is cancelled, the promoter must refund the ticket price and the booking fees too.
What if they change the date or the line-up?
You have 14 days from the notice to ask for a refund. If you don’t, you’re taken to accept the change.
Can I return my ticket if I can’t go?
Only if the promoter turned on “Cancellation insurance” for that ticket. Leisure tickets with a specific date have no right of withdrawal.
Where do I ask Fourvenues for a refund?
Through the form at refund.fourvenues.com and, at the same time, the nightclub or the promoter. If nobody answers, write to support@fourvenues.com.
What is Fourvenues’ support email?
support@fourvenues.com. Write to them if the refund form gets no answer, with the email you bought with and the event’s name.
What can I do if Fourvenues won’t refund me?
If the event was cancelled or changed and you’re refused for no reason, complain: ask the venue for its complaint form (hoja de reclamaciones), go to the regional or town hall consumer office, or check the public complaints against Fourvenues on the OCU website.
Do I get the deposit for a VIP table back?
It depends on each venue’s conditions: there’s no general policy for VIP tables. Check with the nightclub before you pay.